Travel ‘This is just so anti-consumer’: Southwest early-boarding fee policy reversed after coronavirus backlash April 2, 2020April 3, 2020 Dawn Gilbertson, USA TODAY Comments Off on ‘This is just so anti-consumer’: Southwest early-boarding fee policy reversed after coronavirus backlash Southwest Airlines wasn't offering refunds or credit for some EarlyBird fees, but the airline announced a temporary change Thursday.