Travel Southwest Airlines offers points to passengers after mass cancellations in a ‘gesture of goodwill’ January 4, 2023January 5, 2023 Kathleen Wong and Nathan Diller, USA TODAY Comments Off on Southwest Airlines offers points to passengers after mass cancellations in a ‘gesture of goodwill’ In addition to refunds and reimbursements, Southwest is giving bonus points to passengers impacted by mass flight cancellations.