News Calling 911? The person answering may increasingly be overworked or poorly trained July 28, 2023July 28, 2023 N'dea Yancey-Bragg and Jeanine Santucci, USA TODAY Comments Off on Calling 911? The person answering may increasingly be overworked or poorly trained A survey published this week found emergency call centers are struggling with staff burnout, a lack of training and outdated technology.