A survey published this week found emergency call centers are struggling with staff burnout, a lack of training and outdated technology.
Author: N'dea Yancey-Bragg and Jeanine Santucci, USA TODAY
Deja Taylor, mother of 6-year-old who shot teacher in Virginia, pleads guilty to gun crimes
The mother of the 6-year-old boy who shot his Virginia teacher is expected to plead guilty Monday to federal gun crimes.
White homeowner released on bond in connection with shooting of Kansas City teen Ralph Yarl
Andrew Lester turned himself after being charged with first-degree assault and armed criminal action in connection with the shooting of Ralph Yarl.